Resume

Summary

Systems engineer and software developer with 25+ years of experience designing, implementing, and supporting enterprise Windows and Linux infrastructure. Experienced in virtualization, networking, systems integration, enterprise applications, automation, and custom software development. Creator of FocalDesk, an open-source Wayland desktop environment written in Rust featuring graphics, systems programming, and AI integration.

Technical Skills

• Rust
• C#
• Go
• Python
• Linux
• Windows Server
• VMware
• Active Directory
• OpenNMS
• Wayland
• AI / LLMs

Experience

Acrisure

2024 - Present

• Account Coordinator supporting Applied Epic and AMS360 workflows, policy servicing, carrier communication, and customer record maintenance.
• Role change following organizational restructuring.
• Active Indiana Property & Casualty License.

Acrisure

2023 - 2024

• Service Desk Specialist providing end-user support, incident resolution, access management, and ServiceNow documentation.
• Supported users during the cloud transition after the on-prem data center was decommissioned.

United Insurance Agencies / Acrisure

1998 - 2023

• Joined United Insurance Agencies in 1998; the company was acquired by Acrisure in 2010 and rebranded in 2023.
• Systems Administrator for Windows and Linux infrastructure, virtualization, networking, monitoring, automation, software development, and enterprise support.
• Supported operations during the on-prem era and cloud transition.

Education

Bachelor of Science in Computer Science, University of the People, April 2026

Certifications

• Certified Scrum Product Owner (CSPO)
• Certified ScrumMaster (CSM)
• ICAgile Certified Professional (ICP)
• Certificate of Cloud Security Knowledge (CCSK)
• Certificate of Competence in Zero Trust (CCZT)
• IBM AI Engineering Professional Certificate
• IBM Data Science Professional Certificate
• TensorFlow Developer Certificate
• Indiana Property & Casualty License